Shipping and Sales Tax

Your order will be shipped via UPS Ground Service from the manufacturer's warehouse within two to three business days. (More information below, in the FAQ).

We are required to charge sales tax on all orders shipped to addresses in Virginia, US only. No tax will be charged on orders shipped outside the state of Virginia, US.

FAQ (Frequently Asked Questions)

How can you offer such low prices?

At The A Perfect Garden, you take advantage of our direct relationship with the manufacturers. We bring you their best products via the internet, and they ship those products directly to your door. This completely eliminates the retail store, and all those costly retail "overhead" markups are gone forever!

How "up to date" are your products?

The products we sell are always the newest models and latest updates. We update our site with the latest products as they become available from the manufacturer.

What about shipping costs?

Shipping costs are based on the costs charged to us by the manufacturer (shipping & handling) to deliver the product directly to you from their warehouse. All products are shipped via UPS Ground or FedEx Ground.. 

When should I expect delivery?

Virtually all our products leave the warehouse by the second business day after you order; many times it's faster than that. During heavy shopping seasons, it may take up to three days to leave the warehouse. After the product leaves the warehouse, standard UPS Ground and UPS Worldwide shipping times apply, which, depending on your location and the volume being handled by UPS at the time, is from three to seven business days within the USA, longer for international shipments. 

What about overnight delivery?

Overnight and second and third day shipping is available for an additional shipping charge. Please bear in mind that it may take a day or two for the manufacturer to ship the products from the warehouse in the first place.

What if I need warranty service?

All of our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, the manufacturer's warranty information and service address will be clearly marked on or in the package you receive. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by the manufacturer or by UPS, please contact us at sales@aperfectgarden.net

What if I want to return something?

Our products are top quality merchandise, but we understand that sometimes you just aren't happy with something you purchased, whether in a physical store or online. You can return any item for any reason for a refund within 30 days of receipt. Returns must be in salable condition, with ALL original materials and packing. We do not  charge a restocking fee, however the customer is responsible for return shipping. To off set the cost of the return shipping we will issue you a coupon for the amount of the shipping on your next purchase of a similar priced item. (Please note...we do NOT resell returned merchandise here on our web site). If you are returning a defective item, we will pay the return shipping. Simply email us at returns@aperfectgarden.net

How safe is my credit card information?

When you buy from A Perfect Garden, your credit card purchase is processed in real time through Bank Card International, by secure eCommerce servers run by Prostores, a division of Ebay. Then your order is encrypted with PGP before being sent to APerfectGarden.net. Your card couldn't be safer!